- 97 UNISYS ESPAÑA S.A.
Computers US Company.
300, in Spain.
Support Specialist (1.987 - 97).
site and on call service.
and modifications hardware/software.
was the South Europe Representative in Quality Control, Pennsylvania, selecting applications in Spain to test in
factory, and as result the errors decreased in a 75%.
taught to the field customer engineers in Madrid and Barcelona the subjects attended in advance in USA and UK respectively,
saving the company 40.000 dollars.
designed a control system based on Excel to monitor the spare replacement preserving the warranty in a 94% of substitutions.
established a three phases response for "machine stopped situation" based in hardware upgrade, software upgrade, and
data reload. In that way, the cost and the intervention time was reduced to a 50%.
introduced the users to the new software, dealing a procedure for easy implementation, and giving tailored assistance to each
client. The next Client Satisfaction surveys improved considerably.
Field Engineer (1.978 - 87).
installation of medium-size computers.
and emergency maintenance.
of issues for suport level.
organised the spare in cases in order to ship enough resources to fix the trouble at the first visit, decreasing the
intervention time in more than a 20%.
initiated the installation of System's Software in the medium-size computers, so that the company could bill additional
work in preventive maintenance.
Técnico de Telecomunicación. (Universidad Politécnica de Madrid) 1.976
technical training in the company and skills improvement in Spain, US, UK, Canada and Germany
CISCO, BAY NETWORKS, ORACLE, SUN, MICROSOFT.
OFFICE, IMAGE SOFTWARE, LOTUS NOTES AND INTERNET