|
1.978
- 97 UNISYS ESPAÑA S.A.
Activity:
Computers US Company.
Staff:
300, in Spain.
Address:
www.unisys.com
Position:
Support Specialist (1.987 - 97).
On
site and on call service.
Software
problems fixing.
Product
Management.
Spare
control.
Updates
and modifications hardware/software.
Specific
activities:
I
was the South Europe Representative in Quality Control, Pennsylvania, selecting applications in Spain to test in
factory, and as result the errors decreased in a 75%.
I
taught to the field customer engineers in Madrid and Barcelona the subjects attended in advance in USA and UK respectively,
saving the company 40.000 dollars.
I
designed a control system based on Excel to monitor the spare replacement preserving the warranty in a 94% of substitutions.
I
established a three phases response for "machine stopped situation" based in hardware upgrade, software upgrade, and
data reload. In that way, the cost and the intervention time was reduced to a 50%.
I
introduced the users to the new software, dealing a procedure for easy implementation, and giving tailored assistance to each
client. The next Client Satisfaction surveys improved considerably.
Position:
Field Engineer (1.978 - 87).
Hardware
installation of medium-size computers.
Preventive
and emergency maintenance.
Reports
of issues for suport level.
Specific
activities:
I
organised the spare in cases in order to ship enough resources to fix the trouble at the first visit, decreasing the
intervention time in more than a 20%.
I
initiated the installation of System's Software in the medium-size computers, so that the company could bill additional
work in preventive maintenance.
TRAINING
Ingeniero
Técnico de Telecomunicación. (Universidad Politécnica de Madrid) 1.976
Continued
technical training in the company and skills improvement in Spain, US, UK, Canada and Germany
External:
CISCO, BAY NETWORKS, ORACLE, SUN, MICROSOFT.
PC
SOFTWARE
WINDOWS,
OFFICE, IMAGE SOFTWARE, LOTUS NOTES AND INTERNET |
